Types of Complaints

Behavioral concerns include but are not limited to:

• Harassment
• Stalking
• Disruption
• Misuse of property
• Failure to comply
• Retaliation

Behavioral complaints can be made against one or multiple students.

Discrimination is prohibited against students and any agent or employee of San Jac. Discrimination complaints may be based on:

• Race
• National origin
• Citizen status
• Age
• Disability
• Pregnancy
• Religion
• Gender
• Sexual orientation
• Gender expression or identity
• Marital status
• Veteran status

Complaints pertaining to sexual misconduct can include but are not limited to:

• Sexual harassment
• Sexual violence
• Dating violence
• Intimate partner violence
• Domestic violence
• Stalking

These behaviors are prohibited against anyone including students, San Jac employees, College contractors, or third parties who are visiting or participating in an event at the College.

General complaints include a College-related process, decision, or condition that a student believes to be:

• Unfair
• Inequitable or
• To adversely affect their education

Examples include poor customer service in a San Jac office, or a complaint against a staff or faculty member. This is not where students should appeal grades. Please refer to the Student Handbook for information about grade appeals.

Online students residing outside of Texas may file a formal complaint with San Jacinto College’s state authorizing agency, the Texas Higher Education Coordinating Board (THECB), after exhausting internal avenues.